Shipping policy
Shipping Policy
This Shipping Policy (“Policy”) applies to all orders placed through this website. By placing an order, you acknowledge and agree to the following terms:
Preorder Production Timeline
- All products are sold on a preorder basis.
- Production and fulfillment timelines will be communicated prior to or at the time of ordering. Please note that estimated shipping dates are subject to change depending on production schedules, supplier delays, or other unforeseen circumstances.
Processing & Dispatch
- Orders will be processed and dispatched once the preorder production period is complete.
Shipping Methods & Costs
- Shipping is available to the destinations listed at checkout.
- All shipping costs are calculated at checkout and are the responsibility of the customer.
- We are not responsible for any customs duties, taxes, or import fees charged by your local authority. These charges are the responsibility of the customer.
Delivery Times
- Delivery times vary depending on the destination and the shipping method selected.
- We are not liable for delays caused by postal services, couriers, customs clearance processes, or events beyond our reasonable control.
Lost or Damaged Parcels
- In the event that a parcel is lost or arrives damaged, please notify us within seven (7) days of the expected delivery or receipt.
- Damaged items must be reported with photographic evidence. Claims will be assessed, and remedies may include replacement or other resolution at our discretion.
Incorrect Address Information
- Customers are responsible for providing accurate shipping information at the time of order. We are not responsible for parcels lost, delayed, or returned due to incorrect or incomplete address details provided by the customer.
Consumer Rights
- Nothing in this Policy is intended to exclude or limit any rights you may have under applicable consumer protection laws in your jurisdiction.