Shipping Policy

This Shipping Policy applies to all orders placed through this website. By placing an order, you acknowledge the following terms.

Preorder Production Timeline

All products are sold on a preorder basis.

Production and fulfilment timelines will be communicated before or at the time of ordering. Estimated shipping dates may change due to production schedules, supplier delays or circumstances beyond our reasonable control.

Processing and Dispatch

Orders will be processed and dispatched after the applicable preorder production period is complete.

Customers will receive shipping or tracking information when available.

Shipping Methods and Costs

Shipping is available to the destinations listed at checkout.

Shipping costs are calculated at checkout and are the customer’s responsibility. Unless expressly stated otherwise, the shipping amount shown at checkout covers postage and fulfilment only.

International Import Charges

International orders may be subject to import VAT, customs duties, taxes and local postal or courier handling fees.

These charges are not included in the product price or shipping amount shown at checkout. They are determined by the destination country’s authorities and delivery providers, so we cannot predict or control the final amount.

EU orders are currently shipped from our US fulfilment centre. Our fulfilment service does not prepay EU import charges. Customers may be required to pay applicable charges before their parcel is released for delivery.

Any import VAT, customs duties, taxes or local handling fees assessed by the destination country or delivery provider are the customer’s responsibility.

Delivery Times

Delivery times vary depending on the destination and shipping service.

We are not responsible for delays caused by postal services, couriers, customs clearance processes or circumstances beyond our reasonable control.

Lost or Damaged Parcels

If a parcel appears to be lost or arrives damaged, please contact us as soon as possible.

Damaged items should be reported within seven days of delivery and must include photographic evidence of the item and packaging where possible.

Claims will be assessed in accordance with applicable consumer protection laws. Available remedies may include a replacement, refund or another appropriate resolution.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information when ordering.

We are not responsible for parcels that are lost, delayed or returned because the customer supplied incorrect or incomplete address information. Additional postage may be required to resend a returned order.

Consumer Rights

Nothing in this Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.