FAQ
Frequently Asked Questions
Ordering & Pre orders
Q: How do pre orders work?
A: We open pre orders for a limited 4-week period. Once the pre order closes, we manufacture only the copies that have been ordered. Occasionally, extra stock may be released, but this is not guaranteed.
Q: Can I change or cancel my preorder?
A: All pre orders are final. Because each book is produced to order, we’re unable to make changes, cancellations, or offer refunds once your purchase is complete.
Q: Can I pre order multiple copies?
A: Yes! You can select the quantity you’d like during checkout.
Shipping & Delivery
Q: How long will shipping take?
A: Once the pre order window closes, shipping is estimated to take approximately 8 weeks. We will strive to stay within this timeframe and provide real-time updates if shipping estimates change. Delays from suppliers, weather, or unforeseen circumstances may affect delivery.
Q: Do you ship internationally?
A: Yes, we ship anywhere AusPost delivers, which includes over 220 destinations worldwide, such as the USA, UK, Europe, and Asia. Delivery times and costs vary by destination.
Q: Can I track my order?
A: Yes, tracking information will be provided once your order has been dispatched.
Q: What happens if my order is lost or damaged in transit?
A: Please contact us immediately at support@shadowferneditions.com. We’ll work with you to resolve any issues with lost or damaged packages.
Products & Editions
Q: Are your books signed or numbered?
A: Some special editions may include a digitally signed page . Details will be provided on each pre order listing.
Q: Are these editions limited?
A: Yes. We produce only what is ordered during the pre order period, up to a limited number. Occasionally, extra stock may be available, but this is not guaranteed.
Q: Can I request customisations?
A: Customisations are generally not available, though some editions may include special features (like digitally signed pages) as noted on the product listing.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept all payment methods supported by Shopify Payments, including credit/debit cards, as well as PayPal and Afterpay.
Q: Are there additional taxes or import fees for international orders?
A: International orders may incur customs duties or import taxes depending on your country’s regulations. These are the responsibility of the customer.
Returns & Customer Service
Q: What is your returns/exchange policy?
A: Due to the nature of pre orders and limited editions, orders are final. If your book arrives damaged, please contact us immediately.
Q: How can I contact support?
A: You can reach us at support@shadowferneditions.com, and we’ll respond as quickly as possible.
Miscellaneous
Q: Are you a subscription service?
A: No. You only purchase the books you want. There are no recurring payments or subscription services.
Q: How can I stay updated on new releases?
A: Sign up for our newsletter or follow us on Instagram @shadowferneditions